Morson Talent currently have an exciting new position for a Project Controller to join our prestigious Aerospace client based in Luton. This is a contract initially for 6 months. 

Job Description: Delivery Integration Officer (DIO) TechOps PSO

Focus: Process Governance, Guidance & SAO Support

Role Purpose

The Delivery Integration Officer (DIO) is responsible for establishing, maintaining, and continuously improving delivery processes and governance frameworks across TechOps team and Delivery team.

The role provides structured guidance to delivery teams and ensures alignment with organisational standards, while acting as a key interface to support SAP activities.

The DIO enables consistent, compliant, and efficient delivery through clear processes, practical guidance, and assurance support rather than direct project delivery ownership.

Key Responsibilities

1. Process Ownership & Continuous Improvement

• Define, document, and maintain end-to-end delivery processes, frameworks, and operating models
• Ensure processes are aligned to organisational, regulatory, and customer requirements
• Drive continuous improvement initiatives based on lessons learned, feedback, and performance metrics
• Maintain process documentation, playbooks, templates, and toolkits
• Standardise best practices across projects and programmes

2. Governance & Compliance

• Ensure delivery activities align with governance frameworks and lifecycle requirements
• Provide oversight to confirm adherence to defined processes and standards
• Support audits, reviews, and compliance activities
• Identify process gaps, risks, and inefficiencies and recommend corrective actions
• SAP support – PR raising and chasing Suspense hours (timesheets

3. Guidance & Delivery Support

• Provide practical guidance and coaching to Project Managers, Programme Managers, and delivery teams
• Support onboarding of new ways of working and processes
• Facilitate workshops, training sessions, and knowledge-sharing activities (where applicable)
• Support preparation of ways of working / process artefacts and support creation of user experience communications 

4. SAO (Service/Systems Assurance Office) Support

• Help embed assurance requirements within delivery processes

5. Stakeholder Engagement

• Collaborate with DIO, PMO, TechOps, Architecture and Commercial teams
• Provide clear communication on process expectations and updates
• Support senior stakeholders with reporting on process compliance and maturity
• Influence teams to adopt standardised practices without direct authority

Key Skills & Experience (Enhanced Focus)

Skills

• Initiative & Highly Motivated Mindset
  A proactive self-starter who takes ownership, drives outcomes, and asks for forgiveness rather than permission where appropriate. Demonstrates a strong track record of identifying and implementing solutions, improvements, and efficiencies without waiting for direction.
• Process Design & Continuous Improvement
  Proven experience in designing, implementing, and evolving delivery processes, governance frameworks, and ways of working.
• Assurance & Review Knowledge
  Solid understanding of assurance, audit, and review processes, with the ability to embed these requirements into delivery practices.
• Stakeholder Management & Influence
  Strong ability to engage, challenge, and influence stakeholders at all levels, paired with a pragmatic approach and a good sense of humour to build effective working relationships.
• Agile & Fast-Paced Working
  Comfortable operating in a fast-moving, dynamic environment with the ability to adapt quickly and work in an agile, flexible manner.
• Communication & Facilitation
  Excellent communication skills with the confidence to facilitate discussions, workshops, and decision-making forums clearly and effectively.

Role Positioning

• highly motivated & influential, self starter

• Enabling delivery excellence
• Embedding disciplined processes
• Supporting assurance readiness

All tasks can be taught – correct attitude is critical

Hybrid worker