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The Distribution Technology Specialist contributes to the development & implementation of United Cargos digital distribution channel strategy. This individual plays an integral role in ensuring United Cargo remains competitive and relevant in the digital technology space. This role functions as a business owner of digital channel initiatives and is accountable for any work being proposed or performed within the platform. This role is a primary point of contact for the business users, IT counterparts, technology vendor(s) and customers to ensure all system-related activities are aligned with strategic direction. The successful individual will be well-educated on technical functionality and uses that knowledge to guide internal and external stakeholders. Overall objective is to implement the digital distribution channel strategy thereby enabling significant revenue opportunity for United Cargo.

The Distribution Technology Specialist guides cross-functional team members, thereby promoting a working together environment. They partner closely with IT and customer/vendor counterparts to coordinate technology deliverables, including development & maintenance work for web, API, and digital marketplace. Position identifies opportunities to keep UA Cargo competitive and relevant in the digital marketplace and looks for ways to drive efficiency and enhance customer experience throughout various channels.

Channel Technology Strategy/Implementation

• Contribute to the planning and development of distribution channel strategy to ensure United Cargo remains competitive and relevant in the digital technology space
• Identify and action opportunities to enhance UA presence and performance in high priority channels (i.e. web, API, TMS and digital marketplace)
• Partner with key stakeholders (internal and external) to achieve desired results
• Analyze and report-out on key performance indicators for assigned initiatives

Distribution Channel Development and Management

• Support the activities required to develop and implement UA Cargos digital distribution strategies
• This includes, but is not limited to, implementing new web functionality, facilitating API capabilities with select freight forwarders, enabling UA to participate in TMS arena and facilitating UAs presence in digital marketplaces
• Guide UA Cargo involvement with customers and vendors, as it relates to API, TMS and other customer-facing opportunities
• Take a lead role in developing business requirements and contributing to technical requirements for new enhancements
• Improve customers digital experience thereby increasing adoption/penetration rates in digital channels

Communication/Relationships

• Function as a primary point of contact, representing the business, for Strategy Cargo user community, Cargo IT and technology vendor staff
• Support Manager in providing direction and guidance to internal stakeholders to ensure alignment with strategy
• Keeps abreast of new developments and the competitive landscape
• Effectively manages the intake funnel, request prioritization process and progress of each request

Data Management and Reporting

• Manage cargo distribution channel performance data, advise management of industry/UA trends and identify future opportunities
• Coordinate with cargo stakeholders to determine data needs and develop associated reporting capabilities

Note: This position provides a hybrid work arrangement, with in-office requirements 50 of the time at United’s Corporate Headquarters in Chicago, IL.

What’s needed to succeed (Minimum Qualifications):

• Bachelors Degree or equivalent experience

• 3-5+ years of proven web development, distribution technology and/or ecommerce experience

• Experience in leading stakeholders (internal & external) in a large-scale technology initiative

• Experience functioning as a business “owner” for website or API product

• Proven experience in implementing distribution strategies for a large B2B organization

• Demonstrated customer-facing experience in introducing new technology

• A hands-on working knowledge of eCommerce functionality and capabilities

• Strong working knowledge of B2B distribution channels (website, API) and related market trends

• Strong working knowledge of product or channel launch for a global organization in a B2B environment

• An aptitude to identify digital technology opportunities

• Ability to lead cross-functional teams and effectively guide stakeholders

• Ability to contribute to strategic vision & execute against it

• Proven planning, project management, analytical & collaboration skills

• Strong communication (verbal & written) and presentation skills

• Ability to effectively interact with customer counterparts

• Must be legally authorized to work in the United States for any employer without sponsorship

• Successful completion of interview required to meet job qualification

• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Bachelors degree

• Project Management certification

• Working knowledge of Cargo industry

• Strong understanding of cargo technology platforms and the competitive landscape

• Being a subject matter expert (SME) in a leading cargo technology platform

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.