The End User Computing (EUC) Specialist is responsible for providing technical support and guidance to end users on a variety of computing devices, software, and applications. The EUX Specialist works closely with users to troubleshoot and resolve problems, and to provide training and guidance on new technologies and best practices.

The EUC Specialist will provide technical support for daily operations and projects as a subject matter expert for anything relating to systems or application that may impact Aer Lingus employees or contractors that use our technical environment as well as some logistical support for office set up and employee relocation.

• Managing the day-to-day operations of End User technologies and platforms including, but not limited to, Microsoft 365 (Exchange Online, SharePoint, Intune, OneDrive, Teams), Group Policies, Active Directory
• Ensure that the end user receives a quality service in a timely and effective way
• Communicates and / or escalates any problems that may arise relating to resolving end user issues
• Administers and maintains the Azure environment, including user accounts, roles, permissions, subscriptions, and resources
• Prioritise and respond to service desk tickets as appropriate, ensuring that the ticket is kept updated at every step in order that the end user is kept informed on the status of their call
• Actively coordinates with team members, other resolver groups and departments to effectively resolve incidents and service requests
• Promotes understanding with end users on the benefits of the IT ServiceDesk model to help foster collaboration and self service
• Tasked with running the physical Tech Bar locations to ensure end users have a face-to-face option for tech support to add to the self-service and call centre channels
• Install, upgrade, support and troubleshoot all desktop, laptop or mobile device operating systems (Windows 7, 8 and 10, iOS and OSX) and the installation of all authorised Aer Lingus applications
• Install, upgrade, support and troubleshoot for authorised Aer Lingus mobile devices including, but not limited to Android, iPhone and other approved devices
• Responsible for inventory management with vendors to ensure regular stocks are kept up to date so as not in impact on any Aer Lingus business or operational areas due to lack of any technology equipment
• Demonstrates quality service by actively contributing to customer satisfaction through advocating for customer needs, escalating incidents and requests, and increasing the customer’s ability to help themselves, resulting in meeting or exceeding customer satisfaction metrics
• Collaborate with internal teams to develop and implement IT solutions that meet business needs
• Work effectively with colleagues across different departments to ensure full compliance with the IT plans you help develop
• Plans and carries out the logistics for office set ups or employee relocation tasks

   

We are looking for an individual with experience / qualifications in the following areas:

• Professional IT qualification or 3 or more years’ experience in an IT support and administration role
• A Multi Discipline skillset covering all aspects of end-user hardware (PC, Laptop, Mac, iPad, Smart Phone), software and network support
• Clear evidence of resolving technical support issues oneself and through a customer support team
• Able to take a creative approach to situations and problem solving, seeking help from others when required
• Past experience of developing knowledge and skill levels in a support team to resolve issues in a fast turnaround time
• Ability to provide IT support and resourcing on projects as required. This will require an element of out-of-hours’ work and may also include travel to remote sites
• Results oriented and driven by goal achievement with a strong focus on high quality service performance
• Strong knowledge of Azure Administration responsibilities
• Strong understanding of IT systems and services / applications
• Knowledge and practical experience of the ITIL service management framework, (ITIL certification preferred)
• Knowledge of key platforms and systems as well as the ability to learn new skills quickly
• Windows OS and Mac OS Support
• PC & Mac hardware deployment
• Desktop hardware and software support, PCs, laptops, legacy printers, phone handsets
• Networking basics - NIC, TCP/IP, DHCP, DNS Proxy and reverse proxy etc
• Mobile technologies and devices
• Experience working with any of the following: Active Directory, SCCM & Intune experience, PowerShell, Azure CLI, The Azure portal, Desktop applications support, email, browsing, Office
• Technical qualifications are desirable i.e. MCPs, MCSE
• Be in possession or be able to pass a strict airport security vetting procedure which includes a 5-year background check
• Eligible to live and work in the EU
• Hold a current unrestricted worldwide passport
• Hold a full drivers licence for 2+ years

Closing Date : 3rd June 2025

At Aer Lingus, we embrace diversity and believe in providing equal opportunities to all qualified individuals. We are dedicated to cultivating an inclusive and respectful work environment that values employees unique backgrounds, experiences, and perspectives. We do not discriminate based on race, gender, sexual orientation, age, disability, or any other protected status. If you have any questions or require any accommodations to support you in your application, please contact us at recruitaerlingus.com.