Overview
Let your career take off with PSA Airlines
About PSA
PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.
Benefits
PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including:
- Travel privileges on the American Airlines global network
- A generous vacation plan designed to let you enjoy your travel perks
- 401(k) with company match
- American Airlines Group (AAG) profit-sharing and bonus opportunities
- A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
- Premium dental coverage
- Vision plan options provided, including a plan that covers both glasses and contacts every year
- Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
- Access to 24-hour virtual urgent care services
- Family planning and fertility treatment
- LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
- Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
- Flexible Spending Accounts for both Health Care and Dependent Care services
- Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional
Responsibilities
Position Summary The Senior Communication Specialist works closely with senior leaders and the Communications and Marketing teams to develop and implement strategic communications plans to support the company’s business objectives and engage team members. This role manages the strategy and execution of communications initiatives for team members and will serve as the communications subject matter expert with departmental leadership (equal parts strategist and doer). Work with other team members on internal communications activities providing writing and content development support for internal communications, employee engagement and development programs for team members, as well as the Marketing team to bring cohesive messaging to both internal and external audiences.
Job Responsibilities
- Develop and manage company and department-specific internal and external communications plans while working directly with other team members to identify features from around the airline that support the company’s vision, culture, and community involvement.
- Stay abreast of communications- and marketing-industry trends (and, ideally, out in front of them) to drive innovation in how PSA communicates and engages with target audiences.
- Support management, content development and publication of newsletters and postings to employee intranet site.
- Identifies compelling internal and external story angles and successfully pitches media (local, trade and top-tier) to earn coverage that favorably positions PSA.
- Develop clear and engaging ways to communicate with and educate PSA team members, with emphasis on storytelling.
- Draft letters, presentations and talking points for leaders as needed, adapting tone easily.
- Establish strong relationships with department leadership, internal customers, cross-network partners, and executives to proactively build and deliver strategic communications plans (internal and external) that yield desired business results.
- Work alongside the Director and Manager of Communications to support the executive team’s communication strategy.
- Manage the Communications content calendar.
- Use data and analytics on internal and external messaging consumption and make recommendations and decisions regarding communications strategies and plans.
- Support the development and implementation of creative communication strategies and tactics to reach a diverse range of audiences across a variety of tactics.
- Report on engaging opportunities where team members get involved in the community.
- Drive management, content development and support publication of newsletters and postings to employee intranet site.
- Identify and develop stories from around the airline that support the company’s vision, culture and brand and easily adapt tone for writing across both internal and external channels.
- Participate in corporate meetings to discuss communications strategies and develop talking points and internal messaging for executives and senior leaders.
- Support development of press releases and statements for media and nurture media relationships to drive awareness of PSA activities in the public relations community.
- Assists with media relations efforts.
- Serve as back-up to the Director and Manager of Communications for Crisis Communications events and initiatives.
- Responsible for the Companys Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
- Performs other duties as assigned.
Position Specifics
Qualifications Required
- High School Diploma or equivalent.
- At least 4 years of experience in Communications or Journalism.
- Proven success building/delivering content strategy.
- Copyediting experience and knowledge of AP Style.
- Experience in developing and implementing project plans.
- Experience with Microsoft Office applications (Word, Excel, PowerPoint, etc.)
- Multimedia storytelling experience in video, audio, photography and/or design.
- Social media planning and content development experience.
- Experience working with cross-functional groups and developing relationships with key stakeholders.
- Ability to speak/read/write in English.
- If hired, must be able to demonstrate that you are authorized to work in the US.
Preferred
- Bachelor’s degree in Journalism, Communications, English, Technical Communications, or equivalent.
Additional Information
Supervisory Responsibility: This position is not a supervisory role
Delegation: In absence, responsibilities delegated to Manager of Communications.
Authorities: None.
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms.
AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.
Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen.
Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.