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Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up.

Are you ready to go beyond?

What You Will Do:

As a Customer Account Manager, youll play a key role in building and nurturing relationships with our customers, always advocating for their best interests. Youll create trust by ensuring positive experiences during all engine shop events. In this role, youll work closely with the sales team to proactively identify and address opportunities related to engine events. Were looking for someone with excellent communication skills—both verbal and written—along with strong problem-solving and critical thinking abilities. Youll need to be good at managing your time and priorities, and capable of working independently. Balancing our operational goals with meeting customer commitments and maintaining profitability is also crucial.

Key Responsibilities:

• Manage planned engine events prior to receipt

• Manage customer hold process

• Manage profitability of customer events

• Fluent in English (verbal/written)

• Coordinate customer visits

• Analyze and approve cost estimates, invoices, and warranty application along with driving closure to invoice disputes

• Perform as a liaison between the shop and the customer

• Ensure export control and ITAR (International Traffic in Arms Regulations) compliance

Qualifications You Must Have:

• Advanced degree and 3+ years of experience in business-to-business sales, account management, customer service, or Afterspanet Aerospace industry experience; OR Bachelor’s degree and 5+ years of relevant industry experience; OR Associate’s degree or Technical Training (A&P/AMT) and 7+ years of relevant industry experience; OR High School diploma and 9+ years of relevant industry experience

Qualifications We Prefer:

• Degree in STEM field; Engineering, Supply Chain or Business fields preferred.

• Afterspanet Aviation experience ideally in spare parts or engine overhaul business.

• Experience with Supplier, B2B Account Management, or managing large corporate accounts.

• Experience with SAP (or other ERP systems), and data analysis tools such as PowerBI.

• Microsoft Office and other productivity programs (i.e. Teams, Dynamics CRM, PowerPoint, Word, and Excel).

• Ability to communicate and work across all levels of the organization.

• Ability to build and maintain internal and external customer relationships.

What is my Role Type?

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

Learn More & Apply Now!​

The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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