Ground Operations Manager - Marrakech

We are easyJet – a FTSE listed, multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.

We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.

What makes us easyJet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.

READ ON IF YOU

• Have experience in ground operations management, ideally within an airline, passenger transport, or logistics environment
• Can speak French fluently, as communication with stakeholders (such as airports and authorities) is primarily conducted in French and Arabic.
• Enjoy leading teams, managing third-party suppliers, and driving operational excellence in a fast-paced setting
• Are passionate about delivering outstanding operational performance and enhancing customer experience

THE TEAM

You will join our Ground Operations team, playing a key role in ensuring the smooth and safe running of our operations across Morocco. The team is passionate about delivering outstanding service and operational performance, working closely with both internal colleagues and external partners to keep our customers moving.

THE ROLE

As Ground Operations Manager – Marrakech, you will be responsible for delivering a safe, on time operation at our Marrakech base and across Moroccan airports. You will manage third-party suppliers, oversee ground handling contracts, and ensure cost control while driving performance and customer experience. You will also lead the implementation of new policies and procedures, represent easyJet at forums and meetings, and contribute to strategic planning for the future of our ground operations.

• Manage safety performance and risk for all suppliers at airport level
• Investigate safety events and lead preventative action plans
• Own and manage ground handling contracts, including budget accountability and supplier relationships
• Deliver on time performance against set targets
• Manage all revenue activities within your remit
• Act as the principal point of contact for easyJet Ground Operations at nominated airports
• Oversee KPIs, projects, communications, and improvement plans
• Drive improvements in customer experience at airports
• Follow liquidated damages process and ensure seasonal readiness
• Lead cost saving initiatives and participate in terminal and airport projects
• Represent easyJet at meetings with airports and regulators
• Provide strategic input to the Ground Operations five-year plan

WHAT WE’RE LOOKING FOR

• Excellent problem-solving skills, with a focus on continuous improvement and cost reduction

   

• Strong interpersonal and presentation skills, able to influence internal and external stakeholders
• French fluency as communication with stakeholders (such as airports and authorities) is primarily conducted in French and Arabic.
• Proven experience in effective third-party management, driving suppliers to achieve performance and cost savings
• Highly competent in Microsoft Office applications (Word, Excel, Outlook)
• Tenacity and resilience to succeed in a fast-paced environment
• Experience managing a budget and challenging costs
• Experience of operations management within an airline, passenger transport, or logistics environment is desirable
• Ability to work autonomously towards targets with minimal direction is desirable

WHAT YOU’LL GET IN RETURN

• Life assurance: 4x basic salary
• Pension: 8% employer contribution and 6% employee contribution
• Healthcare: Private Medical, including dental for employee, spouse and dependents up to 21 years of age
• Annual bonus: 10% on target, 20% stretch depending on company & personal performance
• Staff travel- discount on over 6 million flights a year. Up to 20 friends and family.
• easyJet Holidays credit- £200 for a new starter, goes up incrementally through service
• Save as you earn share scheme
• Performance shares 

PRACTICALITIES

This full-time, permanent role will be based in Marrakech. Please note, this role will be offered under a local Moroccan contract, in accordance with Moroccan law. This means there will be changes to insurance and payslip structure, which can be discussed further during the recruitment process.

APPLY

Please submit your application online and ensure your CV is provided in English.

At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.