What youll do:

• Support and develop (key) clients, and carry out necessary coordination for the services of Segment Aircraft Component Services
• Responsible for customer contract revenue and profit. Prepare, review, and coordinate offers and business plans; handle board approvals as needed

• Ensure the provision of services (according to the contract), identify improvement potential and develop measures for optimization together with the business units. Develop and implement measures to increase customer satisfaction
• Organize and lead regular performance meetings with Segment Aircraft Component Services (ACS) and customer’s top management
• Systematically enhance customer loyalty. Identify up selling potentials in existing customer contracts. Prepare technical documentation for negotiations with customers and prepare sales campaigns and spaneting initiatives
• Negotiate adjustments to contracts in cooperation with business units and sales
• Coordinate all customer service activities for assigned customers
• Take on special tasks, collaborate in projects or lead them

The ideal candidate should meet the following requirements:

• Candidates must possess a university or technical college degree in Engineering or Business Administration

• Relevant professional experience in a customer relations / client servicing role, preferably in technical customer service/sales, maintenance of aircraft or material management
• Strong customer service, sales, and negotiation skills
• Must possess a legal work permit in HongKong
• Expertise in commercial risk management and financial analysis, especially flat rate pricing
• Excellent analytical and process planning skills
• Knowledge of Mandarin, Cantonese, Japanese, or Korean preferred; Fluent in English
• High service and customer orientation
• Strong teamwork and communication skills
• Negotiation skills, assertiveness, and self-confidence
• Creative, proactive, and able to handle stress
• Good MS-Office and SAP skills
• Intercultural competence
• Willingness to travel