The Liaison Manager is responsible for:

• Coordinate all activities related to the smooth operations of the TCS contract
• Act as the first point of contact for the customer on all critical operational & contractual matters
• Guide & support internal LHT teams (Bangalore, Hong Kong, Germany) to meet timelines & deliverables
• Closely monitor the contractual fulfilment agreed between LHT & customer in as per the agreed contractual terms
• Engage actively with the customer to define, align, & set priorities on various operational topics
• Liaise closely with LHT’s internal stakeholders
• Coordinate performance reviews with the customer & LHT stakeholders 
• Oversee customer account statements & follow up on pending invoices
• Support dispute resolution on operational or invoice-related issues
• Perform special projects

*All other duties as assigned or required 

Are you ready to Take-off with us? Know more about the requirements:

• Bachelor’s degree in engineering, Aviation Management, Business Administration, or equivalent
• Minimum 8-10 years of experience in aircraft maintenance, component MRO, or customer support roles within the aviation industry
• Strong understanding of aircraft component management, logistics processes, & contractual frameworks
• Proven experience in managing customer interfaces, in an onsite or liaison capacity
• Familiarity with SAP or similar ERP systems
• Excellent communication & stakeholder management skills
• Strong analytical & problem-solving abilities
• Ability to work independently 
• High sense of ownership, accountability & attention to detail
• Proficiency in MS Office & data visualization/reporting tools
• Fluency in English (written & spoken) & Hindi (spoken)
• Collaborative mindset

* CV/Resume required