Dassault Falcon Jet, one of the most sought-after companies in business aviation, has an immediate opening for an Operations Manager in our Brazil location.
JOB SUMMARY:
Under the direction of the General Manager, the Operations Manager is accountable for developing a high performing operations team dedicated to maintenance work on all Falcon aircraft types and is responsible for driving all projects to a successful conclusion. Monitors schedules, budgets, personnel and quality to drive customer satisfaction up and costs down. Ensures all customer requirements / issues are addressed through collaboration with supporting departments. Coordinates all customer requirements associated with planned work scope. Provides for the primary point of contact for the site. Provides for the timely and accurate invoicing to the customer for services provided. This position is critical to the reinforcement of the excellent reputation of an OEM MRO. The Operations Manager is responsible for all site personnel, infrastructure, facilities, and logistics.
MINIMUM REQUIRED QUALIFICATIONS:
- Bachelors degree in Business Aviation or related aviation field.
- Fluency in Portuguese and English (written and verbal) is required.
- 4 years of directly related aviation customer service and operations (technical nature) experience may be substituted
- for degree.
- 5 years of aviation experience working directly with Aircraft Maintenance Providers, Operators or Owners, including 3
- years of experience in supervisory or leadership position, preferably involving technical personnel.
- 3 years "actual hands on Falcon aircraft" experience in a Technician, Lead, Crew Chief or Quality position to include
- major inspection work flow, manpower positioning and assignment, performing extensive / large work scopes, basic /
- advanced maintenance techniques, repairs, troubleshooting.
- Proficient in Microsoft Excel, Word, Outlook and Aviation CRM.
- Must possess ability to remain positive and maintain a congenial manner in dynamic, multiple-priorities situations.
- Must have working knowledge of fundamental business processes.
- Must be able to think independently and employ creative problem-solving techniques.
- Must be willing to travel when required.
- Able to follow production schedules and estimate manpower requirements for completion of job assignments.
- Must be proficient in analyzing, resolving work problems and assisting direct reports with solving work problems.
- Must have working knowledge of the Aircraft Maintenance process.
- Must be able to prioritize competing demands and work within tight time constraints.
- Must be able to defuse customer issues and concerns while maintaining balance between customer service and budgeted financial performance.
ADDITIONAL DESIRED QUALIFICATIONS:
- Corridor or other maintenance operations software experience.
- Must be willing to work unusual hours on a regular basis.
- Knowledge of MS Project and Visio.
- Certified Project Management Certification.
- Proficient in Siebel.
