Job Description

WHAT YOU’LL CHAMPION:

• Responsible for managing the lifecycle of assigned enterprise applications — from day-to-day support to influencing roadmap decisions.

• Collaborate with Portfolio Managers, Product Owners, Engineering, Business Users, and Vendors to strategize, define, develop, and deliver technology solutions that solve real business problems.

• Lead and coordinate cross-functional efforts in continual service improvements by actively reducing dependency on 3rd-level support and enhancing application stability.

• Play a key role in designing and delivering scalable enterprise solutions in areas like Finance, Office Automation and other back-office domains.

• Translate business needs into functional requirements and collaborate with delivery teams to implement scalable solutions.

• Be the primary point of contact for application-related issues, incidents, and enhancements. Ensure all service requests are logged, tracked, and resolved within SLA timelines.

• Analyze trends from support incidents to identify recurring problems and lead root-cause resolutions and preventive measures.

• Proactively support audit, security, and compliance activities for your owned applications, ensuring alignment with AirAsia’s IT policies.

• Manage relationships with SaaS and PaaS vendors, supporting license tracking, renewals, and contract compliance.

• Monitor system performance, conduct regular health checks, and suggest upgrades to ensure maximum reliability and availability.

• Educate stakeholders about product value and align priorities based on business impact.

• Document systems and processes to support team knowledge retention and ensure business continuity.

• Provide after-hours support during critical incidents and escalations, as required.

WHO YOU ARE:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

• Minimum 3 years of experience in application support or IT service management, with exposure to enterprise-grade platforms and tools.

• Familiarity with product management practices and agile methodologies.

• Hands-on experience in Jira, Confluence, and Google Workspace (Gsuite); experience in Oracle Fusion is a strong plus.

• Solid understanding of SaaS/PaaS environments, APIs, microservices, and cloud platforms (preferably Google Cloud Platform).

• Technical proficiency in scripting (Python preferred) and working with RESTful APIs.

• Strong troubleshooting, analytical, and problem-solving skills.

• Excellent communication skills, with the ability to bridge the gap between technical and non-technical stakeholders.

• Detail-oriented, self-motivated, and resilient, with a proactive, ‘can-do’ attitude.

• Proven ability to manage multiple priorities in a fast-paced, dynamic environment.

• Travel: Work in Sepang (next to KLIA2) and travel if and when needed to collaborate with various stakeholders.

WHERE YOU’LL GO:

Dispatcher to captain, ramp agent to data analyst, brand executive to CEO - these are some Dare To Dream stories of our Allstars.

WHAT YOU’LL ENJOY:

• Physical Wellbeing: Key medical and insurance benefits, maternity expenses, flexible work arrangement, and health and fitness amenities.
• Emotional Wellbeing: Paid time off, wellness programmes, and childcare amenities.
• Financial Wellbeing: Resources relating to financial, personal skills and career growth programmes.
• Allstars Specials: Free flights, unlimited discounted flights, and exclusive discounts with partners. 
• A unique Allstar culture like no other

OUR HIRING PROCESS:

• Application received
• Candidate screening
• Interview(s) and assessment(s)
• Background check and/or other assessments
• Offer and negotiation

GET TO KNOW AirAsia:

AirAsia has been the Worlds Best Low-Cost Airline for 14 consecutive years with over 800 million guests flown. We continue to champion dreams, serve the underserved and connect the world and Asean like no other so Now Everyone Can Fly.

GET TO KNOW US:

Our story begins in 2001 with a dream, two planes and a 40 million ringgit debt. You’ll know us as the ‘Now Everyone Can Fly’ airline (if you don’t, we’re definitely older than you).

Today, we’re more than just an airline. We’re Capital A - a world-class brand that wears many hats. Our mission is to connect people and transform lives in Asean.

Above all, we’re Allstars. We believe in the unbelievable and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer aisle seat to window seat, we’re excited to have you onboard. 

Search Firm Representatives - We do not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any of our employees without a valid written search agreement in place will be deemed as our sole property. No fee will be paid when a candidate is hired by us as a result of an agency referral when there is no pre-existing agreement in place.