Job Description

YOUR ROLE AS:

As an Allstar Cabin Crew, you will be at the heart of AirAsia’s commitment to delivering safe, exceptional, and memorable travel experiences. You’ll ensure the safety and comfort of our guests while upholding the highest standards of service and professionalism. This role demands dedication, teamwork, and the Allstar spirit that has made AirAsia the world’s best low-cost airline for 12 years running.

WHAT YOU’LL CHAMPION:

• Execute all duties related to the safety of the aircraft and its guests under the authority of the Pilot in Command (PIC).

• Maintain thorough knowledge of emergency drills and procedures as outlined in the Safety Emergency Procedures (SEP) Manual, and apply them effectively in emergency situations.

• Ensure compliance with all safety, security, customs, immigration, and health regulations.

• Serve as the liaison between guests and flight crew to ensure optimum comfort and service delivery.

• Conduct pre-flight routine inspections of galley equipment, catering stores, dry stores, and loose equipment, ensuring they are secure and stowed correctly.

• Provide complete and accurate passenger briefings as prescribed by the Operations Manual and SEP Manual.

• Prepare all necessary documentation and reports, including Ship’s papers, Cabin Defects Log entries, and incident reports.

• Maintain high standards of conduct as a visible representative of the airline.

• Support AirAsia’s brand image and uphold company culture in all interactions.

• Participate in safety programs, hazard reporting, and relevant training sessions.

WHO YOU ARE:

• Friendly, mature, humble, honest, detail-oriented, and a self-starter who thrives in fast-paced and challenging environments.

• High level of safety awareness and ability to make sound procedural decisions.

• Comfortable working in a diverse environment, with strong interpersonal and communication skills.

• Able to maintain confidentiality, tact, and discretion when dealing with people.

Other Requirements:

• Complexion: Clear, with no apparent blemishes or scars; no visible tattoos in uniform.

• Teeth: No braces; free from visible damage, decay, or severe crookedness.

• Height: Minimum 160 cm (female) and 170 cm (male).

• Body Mass Index (BMI): 18.5–22 (female) and 18.5–23 (male).

Technical Skills:

• Strong understanding of cabin safety procedures and regulatory requirements.

• Ability to perform safety inspections, equipment checks, and emergency response procedures.

• Proficient in completing operational reports and documentation accurately.

Soft Skills & Competencies:

• Exceptional customer service and conflict resolution skills.

• Team-oriented with the ability to collaborate seamlessly with diverse crew members.

• Resilient under pressure and adaptable to dynamic operational demands.

• Strong attention to detail with a commitment to upholding safety and service standards.

WHERE YOU’LL GO:

From Cabin Crew to Senior Cabin Crew, Cabin Manager, or even Training Instructor – AirAsia offers clear pathways to advance your career. You’ll have opportunities to broaden your skill set, take on leadership responsibilities, and become a mentor to new Allstars, ensuring the AirAsia service legacy continues to soar.

 WHAT YOU’LL ENJOY:

- Physical Wellbeing: Key medical and insurance benefits, maternity expenses, flexible work arrangement, and health and fitness amenities.

- Emotional Wellbeing: Paid time off, wellness programmes, and childcare amenities. 

- Financial Wellbeing: Resources relating to financial, personal skills and career growth programmes.

- Allstars Specials: Free flights, unlimited discounted flights, and exclusive discounts with partners. 

- A unique Allstar culture like no other

OUR HIRING PROCESS:

- Application received

- Candidate screening

- Interview(s) and assessment(s)

- Background check and/or other assessments

- Offer and negotiation

GET TO KNOW AIRASIA

AirAsia has been the Worlds Best Low-Cost Airline for 14 consecutive years with over 800 million guests flown. We continue to champion dreams, serve the underserved and connect the world and Asean like no other so Now Everyone Can Fly.

GET TO KNOW US:

Our story begins in 2001 with a dream, two planes and a 40 million ringgit debt. You’ll know us as the ‘Now Everyone Can Fly’ airline (if you don’t, we’re definitely older than you).

Today, we’re more than just an airline. We’re Capital A - a world-class brand that wears many hats. Our mission is to connect people and transform lives in Asean.

Above all, we’re Allstars. We believe in the unbelievable and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer aisle seat to window seat, we’re excited to have you onboard. 

Search Firm Representatives - We do not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any of our employees without a valid written search agreement in place will be deemed as our sole property. No fee will be paid when a candidate is hired by us as a result of an agency referral when there is no pre-existing agreement in place.