ABOUT THE ROLE & TEAM

As Head of Global Portfolio Training, you will play a critical leadership role in shaping and delivering SITA’s global technical product training strategy across Airport Operations, Passenger Processing, and Baggage portfolios. You will lead a globally distributed team of Product Trainers and Instructional Designers, ensuring that internal teams and external customers fully understand, adopt, and maximize the value of SITA’s solutions.

This role sits at the intersection of strategic leadership, global stakeholder influence, scalable ways of working, and delivery excellence. Success requires the ability to translate complex technical products into impactful learning experiences, scale training through digital and automated approaches, and align training outcomes directly to business and customer value.

ABOUT YOU

You are a training leader with a proven track record of managing teams that develop and deliver product and sales enablement trainings, both internally and to customers. Your ability to reinvent training using both technology and learning design sets you apart, and you engage effectively with our global organization to ensure that every person selling, delivering, supporting, or using our products understand the products full potential.

WHY JOIN US

We are a dynamic and collaborative team of training professionals, united by a passion for innovation and a shared mission to redefine SITAs strategic position in the dynamic realm of product and sales enablement training. We are heading on a transformative journey towards 2030, and we invite you to be a key player in shaping the future of training for SITA Baggage Solutions, Passenger Processing, and Airport Operations. Together, we empower our internal sales, solution design, delivery, and operations teams across the globe with the critical product knowledge they need. We also extend our expertise to our external customers and end users, equipping them with the skills to maximize the potential of SITA solutions implemented at their airports.

YOUR RESPONSIBILITIES

In this role, you will lead a global team of exceptionally talented product trainers and instructional designers and have the following responsibilities:

• Define and execute a focused global training vision for our Airport’s Business Unit (BU), aligned with the SITAs objectives and BU priorities
• Lead, inspire, mentor, and empower a team of Product Trainers and Instructional Designers towards the highest levels of professional excellence
• Partner with senior stakeholders across Product, Sales, Delivery, and Operations to shape portfolio-level training strategies, to match training demand and supply, and to effectively prioritize based on business needs
• Design and oversee innovative, scalable software and product training programs, for internal enablement and external customer audiences

• Drive portfolio planning and delivery excellence, balancing demand, capacity, timelines, and budget while ensuring strategic focus
• Embed digital, automated, and AI‑enabled learning approaches to improve efficiency, reach, and learner experience
• Establish and track operational and quality metrics to measure training effectiveness, adoption, and business impact
• Ensure consistent training standards while adapting content to regional, customer, and solution‑specific needs
• Act as a senior ambassador for SITA’s training strategy and drive adoption of new ways of working across stakeholders

ABOUT YOUR SKILLS

• Proven global people leader with strong executive presence, coaching capability, and experience leading teams through change
• Strategic thinker who aligns training outcomes to enterprise goals and customer value
• Confident influencer of senior and cross‑functional stakeholders across complex, global organizations
• Clear communicator who simplifies complex technical products through storytelling, insight, and data
• Experienced in leading global training portfolios, balancing priorities, timelines, budget, and resources
• Data‑driven leader who uses metrics and analytics to improve training effectiveness and impact
• Track record of scaling enablement through digital platforms, automation, and AI‑enabled solutions
• Practical adopter of emerging technologies to improve speed, reach, and consistency of learning
• Strong collaborator across Product, Sales, Delivery, and Operations
• Comfortable operating in ambiguity and driving adoption of new ways of working

NICE‑TO‑HAVE

• Experience in aviation, airport operations, or complex B2B technology environments
• Background in customer‑facing technical enablement or large‑scale transformation
• Exposure to digital learning platforms, academies, or AI‑driven learning solutions

WHAT WE OFFER

We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.

🏡 Flex Week: Work from home up to 2 days/week (depending on your team’s needs)

⏰ Flex Day: Make your workday suit your life and plans.

🌎 Flex Location: Take up to 30 days a year to work from any location in the world.

🌿Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs.

🚀Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

🙌🏽 Competitive Benefits: Competitive benefits that make sense with both your local spanet and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process