Job PurposeA winner of more than 500 international awards, Emirates operates one of the aviation world’s youngest, most environmentally-friendly and technologically advanced-fleet of over 250 aircraft.
Its rapidly expanding network spans 145 destinations in Europe, North America, South America, the Middle East, Africa, the Indian subcontinent and Asia Pacific. The airline is an employee-focused company with a commitment to providing staff with excellent working conditions and competitive salaries.
- Support the Cargo Officer – Customer Service team with sales administration including sales reports, arranging appointments, filing of sales documents, updating client records and providing an office based contact point for clients (freight forwarders, consolidators, cargo agents, commercial accounts and other parties in the assigned territory)
- Answer sales queries in the absence of the field based sales team, issuing information on SkyCargo’s products and services and ad hoc quotations. Identify potential sales leads and pass to the sales team
- Develop and maintain productive business relationships through regular contact with existing clients
- Investigate and respond to customer complaints and restore customer confidence where there has been service failure. Advise the management on the feedback received from the customers about the product to improve quality, standard of service and to minimise service failures
- Assist commercial team with Capacity management and updates as well as maintenance of the SkyConnect data system.
- If and when required, collate and analyse statistics such as rates, volumes, revenues, yield and seasonal variations.
- Respond to queries from internal customers eg Head Office departments and other Outstations
- Maintain accurate records of all contractual agreements
- Undertake telesales campaigns for routes which have been identified as having vacant capacity, in order to maximise revenues on those routes
- Ensure that all existing cargo clients are aware of Emirates SkyCargo products and services by distributing pertinent product brochures, timetables, promotional material for new destinations and other information on Emirates SkyCargo products and services
Qualifications/Experience
- Good standard of secondary education, with at least 6 years’ experience in a Cargo environment, with at least 2 years’ experience in Airline Cargo Sales preferred.
- Knowledge of Cargo reservations systems
- Knowledge of Microsoft Outlook, Word, Powerpoint and Excel
- Excellent written and verbal communication skills, in both German and English.
- Self-motivated, and pro-active with the ability to work independently and on own initiative
- Excellent planning and organisation skills
Information
- Staff may apply if they have completed a minimum of 1 year of service with the Company/ in their current position.
- Applicants must have the legal right to live and work in Germany. The Company will not provide assistance with obtaining work permits.
Competitive Salary
Competitive Benefits
