Let your passion fly! We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best.

An exciting opportunity has arisen to join our Cargo team as a Cargo Sales Support Officer.

We are currently looking to recruit a Cargo Sales Support Officer to strengthen our Cargo team, to execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators by providing excellent customer service and solutions.

This is a full time position offered on a 18 month fixed-term contract.

Applicants must be legally entitled to live and work in Italy and demonstrate a strong proficiency in both English and Italian.

Revenue Generation

• Help to implement the Cargo Business Plan in alignment with local cargo strategies and specified Key Performance Indicators

• Assist the Cargo Manager(s) and coordinate with the Cargo Sales Officers to achieve revenue target and generate ancillary revenue by actively seeking support from customers

• Provide support to manage capacity in order to maximise flight revenue Customer Services

• Coordinate with the outdoor sales team to provide customer-centric solutions to customers

• Answer customers’ enquiries and handle customers’ offline booking and e-booking requests in a timely and professional manner

• Manage the day-to-day relationship with stakeholders from all sales channels for revenue generation purposes

• Provide superb sales and customer service in all commercial customer touch points so as to drive premium selling rates and regular business

• Champion Cathay products and provide excellent and consistent product solutions to customers

Efficiency Improvement

• Support the Cargo Manager(s) to implement programmes on e-initiatives to drive penetration of e-Bookings and other Agent Self-Service functions

• Any other reasonable task as requested

Academic Qualifications

• High school graduation

Knowledge, Skills, Training and Experience

• Minimum of 2 years’ cargo or airline operations or indoor sales experience
• Prior customer service experience is an advantage
• Excellent communication skills
• Demonstrable customer service sense
• Ability to work independently
• Proficiency in the use of Microsoft Office Systems
• Knowledge of CHAMP Cargospot System is an advantage

What we offer:

• 18 month fixed-term contract
• Flexible work arrangement - up to 2 days per week work from home
• Ticket restaurant
• Transportation bonus
• Medical insurance
• Employee Assistance Programme (EAP)
• Travel benefits

Cathay Pacific is an equal opportunities employer. Personal data provided by job applicants will be used strictly in accordance with applicable data protection laws and regulations. Your data will be processed solely for the purpose of evaluating your application and for recruitment-related activities. All personal information will be handled with strict confidentiality and will not be shared with third parties without your consent, unless required by law.